Last Updated: 14 January 2026

1. Agreement to Terms

Welcome to Valentina-Rose. By accessing our website at www.valentina-rose.co.uk, placing an order, or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use of Our Website

2.1 Eligibility

You must be at least 16 years of age to use this website and make purchases. By using this site, you represent and warrant that you are at least 16 years old.

2.2 Account Registration

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2.3 Prohibited Uses

You may not use our website:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, national, or local regulations
• To infringe upon or violate our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track personal information of others without consent
• To spam, phish, scrape, or spider any part of the website
• For any obscene or immoral purpose
• To interfere with or circumvent security features of our website or any related services

3. Products and Services

3.1 Product Descriptions

We make every effort to display our crystal jewelry products as accurately as possible. However, we cannot guarantee that your device's display of colors, materials, or product details will be completely accurate. All products are subject to availability, and we reserve the right to limit quantities or discontinue any product at any time.

3.2 Pricing

All prices are listed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time you place your order, subject to acceptance of your order.

3.3 Product Availability

We strive to keep our inventory information accurate, but occasionally items may be out of stock. If an item you've ordered is unavailable, we will contact you promptly to discuss alternatives or issue a full refund.

4. Orders and Payment

4.1 Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or issues identified by our fraud detection systems. If we decline your order after payment has been processed, we will issue a full refund.

4.2 Payment

Payment must be received in full before we dispatch your order. We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All payments are processed securely through our payment service providers.

4.3 Billing Information

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and payment information, including email address and payment method, so that we can complete your transactions and contact you as needed.

5. Shipping and Delivery

5.1 Dispatch Times

Orders placed before 1pm Monday to Friday will be dispatched the same day. Orders placed after 1pm or on weekends will be dispatched the next working day. Delivery times are estimates and are not guaranteed.

5.2 Shipping Locations

We currently ship within the United Kingdom only. We do not ship to addresses outside the UK.

5.3 Risk of Loss

All items purchased from Valentina-Rose are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Refunds

6.1 Your Right to Cancel

We offer a 28-day returns policy. You have the right to cancel your order within 28 days of receiving your goods, without giving any reason. To exercise your right to cancel, you must inform us of your decision by a clear statement (email to sales@valentina-rose.co.uk or written notice).

6.2 Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition that you received them
• In the original packaging
• Accompanied by proof of purchase

6.3 Return Process

You must send the goods back to us within 28 days of notifying us of your cancellation. You will be responsible for the cost of returning the goods unless the item is faulty or we made an error. We recommend using a tracked delivery service as we cannot be held responsible for items lost in transit.

6.4 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days, and a credit will automatically be applied to your original method of payment. Original shipping charges are non-refundable unless the item is faulty or we made an error.

6.5 Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at sales@valentina-rose.co.uk with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

7. Intellectual Property

The content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Valentina-Rose and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of our content without our express written permission.

8. User-Generated Content

8.1 Product Reviews

If you submit product reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content in connection with our business.

8.2 Content Standards

You agree that any content you submit will not:

• Contain false, misleading, or defamatory statements
• Infringe any third party's intellectual property or privacy rights
• Contain offensive, obscene, or inappropriate material
• Promote illegal activities or violate any laws

We reserve the right to remove any user-generated content that violates these standards.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services (such as payment processors, shipping carriers, or social media platforms) that are not owned or controlled by Valentina-Rose. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any third-party services.

10. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UK GDPR and applicable data protection laws. By using our website, you consent to the practices described in our Privacy Policy. Please review our Privacy Policy at www.valentina-rose.co.uk/pages/privacy-policy.

11. Limitation of Liability

11.1 Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Valentina-Rose disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 Limitation of Liability

To the maximum extent permitted by UK law, Valentina-Rose shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our website or products
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar harmful code transmitted by third parties
• Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted or transmitted via our website

11.3 Consumer Rights

Nothing in these Terms of Service affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015. If you are a consumer, you have legal rights in relation to products that are faulty or not as described, and these Terms do not limit those rights.

12. Indemnification

You agree to defend, indemnify, and hold harmless Valentina-Rose, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of our website, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Valentina-Rose concerning your use of our website and supersede all prior agreements and understandings.

17. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Valentina-Rose.

18. Changes to Terms

We reserve the right to modify or replace these Terms of Service at any time at our sole discretion. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this page. Your continued use of our website following the posting of any changes constitutes acceptance of those changes. We encourage you to review these Terms periodically.

19. Termination

We may terminate or suspend your account and access to our website immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use the website will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

Valentina-Rose
Email: sales@valentina-rose.co.uk
Website: www.valentina-rose.co.uk

For consumer rights inquiries or complaints, you may also contact Citizens Advice or your local Trading Standards office.